Refund policy

Return & Refund Policy

At [STORE NAME], we stand behind the quality of our products. If you aren’t 100% satisfied with your purchase, we’re here to make it right.

1. Return Eligibility

To be eligible for a return, please ensure that:

  • The item is in its original packaging.

  • The item is unused, unwashed, and in the same condition that you received it.

  • You have the receipt or proof of purchase.

2. Return Timeframe

You have [X DAYS] from the date of delivery to initiate a return. Requests made after this window may not be eligible for a refund or exchange.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • [ITEM TYPE, e.g., Intimate apparel, earrings, or face masks]

  • [ITEM TYPE, e.g., Perishable goods or food items]

  • [ITEM TYPE, e.g., Custom-made or personalized products]

  • Gift cards and downloadable digital products.

  • Items marked as "Final Sale."

4. Damaged or Defective Products

If your order arrives damaged or if you receive the wrong item, please contact us immediately at [samuisudipta46@gmail.com] with your order number and a photo of the item’s condition.

  • We will provide a pre-paid shipping label for the return.

  • You will have the choice of a full refund or a replacement at no additional cost to you.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, contact us at [7319336526] to see if a direct exchange is available for your specific order.

6. Return Shipping Costs

  • Customer Responsibility: For standard "change of mind" returns, the customer is responsible for paying the return shipping costs. Shipping costs from the original order are non-refundable.

  • Our Responsibility: If the return is due to our error (damaged, defective, or incorrect item), [shopora] will cover all shipping costs.

7. Refund Process & Timing

  1. Inspection: Once we receive your return, we will inspect the item and notify you via email.

  2. Approval: If approved, your refund will be processed immediately.

  3. Credit: A credit will automatically be applied to your original method of payment (e.g., credit card, PayPal).

  4. Timing: Please allow [5-7 days] for the funds to appear in your account, depending on your bank's policies.

How to Start Your Return

To start a return, please email us at [samuisudipta46@gmail.com] with your order number and the reason for the return. Our team will provide you with the return address and step-by-step instructions.